Here's a list of uncommon possible errors in web agent..


Should any of these appear for your agents, please contact MaxSupport for assistance.


  • RATE_LIMITED 
  • RECIPIENT_INVALID_CHANNEL_IDENTITY 
  • RECIPIENT_NOT_REACHABLE 
  • RECIPIENT_NOT_OPTED_IN 
  • OUTSIDE_ALLOWED_SENDING_WINDOW
  • CHANNEL_FAILURE
  • CHANNEL_BAD_CONFIGURATION 
  • CHANNEL_CONFIGURATION_MISSING 
  • MEDIA_TYPE_UNSUPPORTED 
  • MEDIA_TOO_LARGE 
  • MEDIA_NOT_REACHABLE 
  • NO_CHANNELS_LEFT 
  • TEMPLATE_NOT_FOUND 
  • TEMPLATE_INSUFFICIENT_PARAMETERS 
  • TEMPLATE_NON_EXISTING_LANGUAGE_OR_VERSION 
  • DELIVERY_TIMED_OUT 
  • DELIVERY_REJECTED_DUE_TO_POLICY 
  • CONTACT_NOT_FOUND 
  • BAD_REQUEST  MESSAGE_DELIVERY (EVENT_DELIVERY) webhooks with ReasonCode BAD_REQUEST.
  • UNKNOWN_APP 
  • NO_CHANNEL_IDENTITY_FOR_CONTACT 
  • CHANNEL_REJECT 
  • UNKNOWN
  • INTERNAL_ERROR -