Version 4.8.7 release contains some minor updates, namely 3 new reports and a change to the UI of the Breaks page. As well as this, the usual quality of life fixes and enhancements have been added to the product.

New Reports

Our reports are part of our product's identity and we want them to make a lasting impression. We knew our current reports were in need of a facelift so to ensure they meet everyone's expectations we have completed a refresh of all our reports.

Because reports are heavily used by all our customers, we wanted to give you time to get used to the new format and to be able to recreate schedules on the new versions.

Existing, 'legacy versions' of reports will be removed in Q2 of 2023. If you are still using the 'legacy reports' or have existing schedules for the 'legacy versions', ensure you duplicate them for the new versions before this change.

Report Viewer/Inbound Result Code by Interval report

Inbound Result Code by Interval report which is the rebranded Inbound Call Outcome by Interval report.

Report Viewer/Supplier Summary (Voice) report

Supplier Summary (Voice) report which is the rebranded Supplier Summary report.

Report Viewer/Break Detail report

Break Detail report which is a new addition to the reporting suite. OR this replaces the Break report.

Product Enhancements

Manager portal/Reporting

Breaks page UI update. The Breaks page was using a table rather than our modal grid component. All functionality remains the same. See the updated guide here.

	As well as the highlighted areas above, there have also been various minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.