The 5.0.16 release introduces an upgraded Single Sign On feature reducing the number of usernames and passwords users have to remember and also provides a central location for authentication via a single identity provider. As well as this feature, we have included some product updates to enhance the user experience.

New Features

Upgraded Single Sign On (SAML)

With this new update, your users can automatically log in to the MaxContact platform using their existing credentials - no more forgotten passwords or having to log in to multiple systems repeatedly. As an admin, you can view and adjust user permissions to tailor the login journey for users. Customisation and control are in your hands!

Key Benefits:

- Synchronise user permissions.

- Fine-tune the login experience for your agents.

- Full configuration control via Manager Portal.

For more information on this new upgraded version of SSO, see this guide.

Product Updates

To give you greater visibility of changes we have made in this release, please find below details of fixes, changes and enhancements to the product.

Manager Portal/Reporting

Report scheduler. An issue affecting scheduling an Activity Summary report with multiple users selected meant that the report would not send. This has been resolved, and the report will now send regardless of selections made.

Manager Portal/Admin

Channels. An issue was identified which meant that emails could queue for longer than expected under certain circumstances. This has been resolved and emails now route promptly, as required.

User Portal/Web Agent

Script Only Interaction. Under very specific circumstances, an issue where callbacks could be affected when using the Script Only feature was identified. This has been resolved in this update.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.