Management
- General
- Outbound Skill-Based Routing
Business Intelligence (BI)
- Dashboards & Wallboards
- Dashboard features
  - Hours per working day
  - 'Time in Status' grid alerts
Data
- Data Handling
- Data History
- Data Feature Guides
  - Data Import Expiry
  - Lead, search and edit - Delete Leads
Quality
- Quality Assurance
- Quality section feature guides
  - Agent instant messaging (for admin)
  - Monitoring chat & email interactions
Reporting
- Reporting Suite
Settings
Contact Hub
- Contact Hub FAQs
- Getting started
- The Basics
- Call Handling
- Interaction Handling
- Voice Transfers
- Interaction Transfers
  - Email transfers in Contact Hub
  - WebChat, SMS and WhatsApp Interaction Transfers
- User Options & Features
Release Notes
- Release Notes
FAQ's and Troubleshooting
- Dialler management & general FAQs
- Customer Onboarding
- API Documents
- Accounting
  - Enlighten Internet Billing
- File & Document sharing
  - Max CSV Folder Manager
  - Sending/receiving files via Freshdesk tickets
- Single Agent Errors Troubleshooting
  - My script isn't loading/showing correctly
- Startup guides
  - Getting Started with MaxContact
- Security and Compliance
- FAQ's & Troubleshooting
  - Outbound Dialling
  - System Recalls Overview
MaxWFM
- Video guides
- Using the Portal
Video Guides
- Admin
- BI
  - Dashboard Designer & Wallboard
- Data
  - Custom Data Fetching (Video)
  - Import Leads and Import History
- Reporting
  - Custom Report Builder & Schedule
Service Status
- Service Status
  - Service Status
PBX Administrator Guides
- User Management
- Administrator
  - Mass edit contacts
  - Statistics
- PBX Services
PBX User Guides
- Get started on the PBX
  - Download the Flow app and Access Flow Admin
  - Quick start up guide to MaxContact UCaaS
- Contacts
  - Transfer calls
  - Contacts
- Messages
  - Chat with colleagues
- PBX
  - PBX Services
  - Video Conference
- Settings
Spokn AI - Speech Analytics
- User Guides
- Page Overviews

Release 5.1.16

Training Team

Modified on: Tue, 12 Nov, 2024 at 1:47 PM

In this update we have updated audio connections to avoid an issue when a users computer goes to sleep mode, as well as this, we've added some general UI and performance enhancements to the product.

Product Updates

Manager Portal/General

WebRTC. Fixed a rare issue where some agents’ softphones couldn’t reconnect after their devices went to sleep during breaks. Agents can now resume calls without interruption.

	As well as the highlighted areas above, there have also been some minor quality-of-life improvements and software stability fixes added to the product.
	New additions are currently in the Beta phase of production. You may see this icon for areas containing these features and changes within the product.