This option allows you to add multiple users to the system in one go. To access this feature, you need to head to the CTU page.

Fig.1 Accessing the CTU via Management menu.

The CTU

On the CTU page you will notice a button between the Clone button and Filter options. Clicking this will take you to the Bulk user import page.

Fig.2 The CTU page with the page options highlighted.

Fig.3 The Bulk user import page.

Bulk user import table

The page view will show a table of imports that have taken place previously. This will be blank the first time you use the page.

Fig.4 Table headers visible.

Upload status	Displays the current status of the upload. A 'tick' icon indicates the users have been created successfully. A 'cross' icon indicates there are errors with the upload, check the content of the file to ensure all mandatory fields are entered correctly. A "spinner" icon indicates that the upload is still in progress, please refresh your page or come back later to confirm the status.
Users	The number of entries within the spreadsheet that were uploaded for creation.
Created	The number of users that have been created from the uploaded spreadsheet.
Rows with errors	The number of rows within the spreadsheet that have errors, click on the download button below to download these. Once resolved. re-upload the file to attempt the creation again.
Uploaded by	This is the name of the user who initiated the bulk user creation.
Upload start	The date and time the bulk user upload process was started.
Upload end	The date and time the bulk user upload process was finished.
Details	Allows you to see more detail on the import by clicking the 'i' icon. Successful upload. Failed upload. Note the download icon on the right to allow you to download, fix and re-upload the users. See table on reasons for failed uploads.

Bulk user import options

Across the top right are the options for this page.

Fig.5 Page options.

	Refresh data - Allows the page to be refreshed to display any other uploads that may have occurred whilst viewing the page.
	Download import template - Allows you to download the import spreadsheet template to add your user to. The template has columns for First name Last name Login - 40 characters max Password - Case sensitive Permission group (role) Web RTC (TRUE/FALSE) Extension Primary team - you must be in the same team for it to upload correctly Capacity plan Active (TRUE/FALSE)
	Allows you to filter the table by the first 5 columns.
	Starts the upload process. To do this you will simply need to add the template you have completed and select 'upload' from the dialogue box. Please note the file format must be .csv or .txt only and the file size limit is 100kb. Add the file and it will inform you if its valid or not. Once you press upload, you will see pending in the table while the system uploads the user(s). You should then refresh the table to see the result of the upload as the page doesn't automatically refresh.

Possible reasons for failed upload